Privacy Policy
Full details on how bge33 collects, stores and uses your personal information — your privacy is our priority.
Introduction & Scope
This Privacy Policy ("Policy") is a formal document issued by the bge33 platform ("we", "our", "bge33") that describes how we collect, process, store and protect your personal information. This Policy applies to our website, mobile platform and all related services.
By using bge33's services, you are considered to have given your consent to the terms described in this Policy. It is important that you read this Policy regularly and stay informed about any changes.
Our services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from any minor. If we believe that information from a minor has reached us, we will take immediate steps to delete that information.
What Information Do We Collect?
Various types of information are needed to operate the bge33 platform. The categories are described in detail below:
Identity Information
During account registration and verification, we may collect the following information:
- Full name
- Date of birth (for age verification)
- National ID number or passport number
- Email address
- Mobile number
Transaction & Financial Information
For payment processing and security, we collect:
- bKash, Nagad, Rocket or Upay account numbers (partial, masked)
- Deposit and withdrawal history
- Transaction dates and amounts
- Gaming transaction records
Technical Information
Information automatically collected for platform security and improvement:
- IP address and device identity
- Browser type and operating system
- Login and logout times
- Pages visited and session duration
- Cookies and similar tracking technologies
Communication Information
When you contact us, we retain:
- Live chat conversation records
- Email correspondence
- Details of complaints and requests
- Customer support ticket history
Purpose of Data Use
bge33 uses your information only for specific, lawful and clear purposes. We never use your information beyond what has been approved.
| Purpose | Description |
|---|---|
| Account Management | Ensuring registration, authentication and account security |
| Transaction Processing | Completing deposit and withdrawal requests, maintaining financial records |
| Age Verification | Ensuring that only users aged 21+ are using the platform |
| Fraud Prevention | Detecting and preventing suspicious activity, keeping accounts secure |
| Customer Support | Responding to questions, complaints and support requests |
| Responsible Gaming | Monitoring gaming behaviour and identifying potential issues |
| Platform Improvement | Analysis and testing to enhance user experience |
| Legal Obligations | Complying with applicable laws and regulations, responding to requests from regulatory authorities |
Data Storage & Security
Security Measures
bge33 applies industry-standard technology and practices to ensure the security of your information. Our security framework includes:
- SSL/TLS Encryption: All data transfers occur through encrypted connections.
- Database Encryption: Stored sensitive data is encrypted at rest as well.
- Access Controls: Only authorised staff have access to specific data.
- Regular Security Audits: Periodic reviews to identify system vulnerabilities.
- Two-Factor Authentication: An additional layer of protection to prevent unauthorised access to accounts.
Retention Period
We retain your information only for as long as it is needed for the relevant purpose or as required by legal obligations:
- All account-related information is retained while the account remains active.
- Transaction records are kept for the period required under financial regulations.
- Some information may be retained for a defined period after account closure for legal reasons.
- Customer support conversations are retained for quality assurance purposes.
Sharing Information with Third Parties
bge33 does not sell or rent your personal information. However, in certain circumstances we may share your information with third parties:
Payment Processors
Mobile financial service providers such as bKash, Nagad, Rocket and Upay receive the information necessary to complete transactions. These parties are governed by their own privacy policies.
Fraud Prevention Services
Specialist third-party organisations that help protect the security of our platform receive limited access to data, fully covered by contractual safeguards.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming and Spribe may receive limited technical information to operate games. They do not have direct access to your financial information.
Legal Authorities
To fulfil legal obligations or comply with a court order, we may be required to provide relevant information to the appropriate authorities.
Cookies & Tracking Technologies
What Are Cookies and Why Do We Use Them?
Cookies are small text files stored on your device. bge33 uses cookies for the following purposes:
- Essential Cookies: Ensure the core functionality of the platform — login sessions, security tokens, etc. Without these, the platform will not work properly.
- Functional Cookies: Remember your preferences — such as language settings and display preferences.
- Analytical Cookies: Help us understand how the website is used, which helps improve our services.
- Security Cookies: Help prevent fraud and cyber attacks.
You can control or reject cookies through your browser settings, though this may affect some platform functionality.
Your Rights & Controls
As a user of bge33, you have the following rights over your personal information:
Right of Access
You may request a copy of the information we hold about you.
Right to Rectification
You may contact us to correct any inaccurate or incomplete information.
Right to Erasure
In certain circumstances you may request that your information be deleted, unless a legal obligation requires otherwise.
Right to Restrict Processing
You may request that the processing of your information be restricted for specific reasons.
Right to Data Portability
You may request your information in a structured, commonly used format.
Right to Object
You may object to the use of your information for certain purposes, particularly marketing activities.
To exercise any of the above rights, please contact us. We will respond to your request within a reasonable time. We may ask for additional information to verify your identity.
Children's Privacy
bge33 strictly prohibits anyone under the age of 21 from opening an account or using the platform. We do not knowingly collect any information from minors.
If a parent or legal guardian becomes aware that their minor child has provided information to bge33, please contact us immediately. We will take the appropriate steps to delete that information from our records.
The age verification process is an integral part of our platform's safeguarding measures and is mandatory for all new accounts.
Changes to the Policy
bge33 may update this Privacy Policy from time to time. If there are any significant changes, we will notify you in the following ways:
- A prominent notice will be displayed on the platform.
- Registered users will be notified by email.
- The "Last Updated" date at the top of the Policy will be changed.
Continued use of the platform after an update will be considered acceptance of the revised Policy. We therefore recommend reviewing this Policy regularly.
Contact Us
If you have any questions, concerns or requests about this Privacy Policy, please contact our dedicated privacy team. We are available 24/7 to assist in Bengali and English.
When contacting us regarding a privacy-related request, please provide your account username and registered email address so we can quickly verify your identity and assist you.
See our other documents for more information: